Frequently Asked Questions
What is Tribapay?
Tribapay is a digital wallet that lets you send and receive money, store money in a pin, convert your airtime to cash, and pay for other utilities.
How do I open a Tribapay account?
Go to app.tribapay.com and Click on the “Sign Up” link. You will get the remaining steps from there. You could also just download “Tribapay” from the AppStore or Playstore.
I created a Tribapay account on the web, can I use the same details for the mobile app?
Yes, your Tribapay account will work on web and mobile.
What kind of transactions can I perform with Tribapay?
Tribapay is a digital wallet that lets you send and receive money, store money in a pin, convert your airtime to cash, and pay for other utilities.
Is Tribapay compatible with all types of devices?
Tribapay works on web and mobile, so that should cover all kinds of smart devices such as tablets, smartphones and computers.
Does Tribapay offer loans?
No, Tribapay doesn’t offer loans yet. We might be doing that in the future. Who knows?
Can I pay bills via the Tribapay App?
Yes, you can pay bills via the Tribapay app.
Can I send money to other Nigerian banks?
Yes, you can send money to all Nigerian banks with Tribapay.
Can I receive money in foreign currency with my Tribapay wallet?
No, you cannot receive money with foreign currency yet. We might do that in the future. Who knows?
Do I need my BVN to sign up on Tribapay?
Yes you need your BVN.
What are the requirements for opening a Tribapay account?
You need a smart device, an email, password, your real full name and your BVN.
How do I fund my Tribapay account?
You can fund by receiving to your Tribapay issued bank account or by redeeming a Cashpin.
Can I have more than one Tribapay account?
No, you are not allowed to run more than one Tribapay account.
What are the daily transaction limits with Tribapay?
₦2m daily limit.
How much would I be charged for each transaction on Tribapay?
We charge ₦15 for every transfer. We charge 20% to convert airtime to cash.
How can I withdraw money from my Tribapay account?
You can use a P.O.S Agent that accepts bank transfers and they will give you cash.
How do I receive notifications from my transactions on Tribapay?
There is a notification tab in the Tribapay app.
How do I change my password on Tribapay Mobile app or web app?
There is a password change column in “Profile” on both web and mobile.
How do I log out of my Tribapay account?
There is a logout tab in the Tribapay app.
Can I sign into my Tribapay on two or more devices?
You cannot use Tribapay on multiple devices at the same time for security reasons.
Can I use Tribapay in other countries?
Technically, yes. But ultimately you’d have to have a BVN and you’d have to have NGN.
What is Cashpin?
Cashpin is a unique 16-digit pin that helps you save or lock your money. It’s useful for savings, for giveaways and for easily transferring money from one Tribapay user to another.
How can I generate a Cashpin?
There is a video on how to use Cashpin here
How many Cashpins can I generate?
There is a video on how to use Cashpin here
How can I redeem a Cashpin?
There is a video on how to use Cashpin here
How can I lock a Cashpin?
There is a video on how to use Cashpin here
Does a Cashpin have an expiry date?
No, Cashpins do not expire for now. Maybe they will in the future. Who knows?
What are the benefits of Cashpin?
Cashpins add an extra layer of security to your money, they also you transfer money easily.
Do I need to have a Tribapay account to redeem Cashpin?
Yes, as of today we you have to have a Tribapay account to redeem it. However, that could change in the future. We are actually working towards that.
How can I unlock a Cashpin?
There is a video on how to use Cashpin here
Can I withdraw a Cashpin?
No, you can only convert it to airtime or cash
How can I turn my airtime to cash?
There is a video on how to convert airtime to cash here
Is Airtime-to-Cash available for all mobile networks?
Yes, it is available for all networks in Nigeria
Would there be any charges for the airtime I sell?
Yes, we will charge you a 20% commission, so that we can make some money to pay our own bills
How can I buy cheaper airtime?
There is a video on how to buy cheaper airtime here
How does cheaper airtime work?
There is a video on how to buy cheaper airtime here.
Is cheaper airtime available for all mobile networks?
Yes, it is available for every network.
Can I buy cheaper airtime for another phone number that is not registered with my Tribapay account?
Yes, anybody can buy cheaper airtime on Tribapay.
I need handheld support; who can speak to at Tribapay?
Call 09019080038
What are the Tribapay contact support hours?
Every time we see your complaint, we respond
I have an enquiry….
Contacthelp@tribapay.com
I am interested in partnering with Tribapay…
Contact 09019080038
Where is Tribapay office?
Tribapay has an office on Commercial Avenue, Sabo, Yaba, Lagos, Nigeria
Is my Tribapay account insured from theft, fraud and illegal access?
Your Tribapay deposits are insured with the NDIC.
If I forgot my user credentials, what should I do?
Use the forgot password link.
Is it safe to use the web app?
Yes, the Tribapay web app is incredibly safe.
How can I cusotmize my dashboard on the Tribapay mobile app?
For now, you cannot customize your dashboard on Tribapay
How can I activate/deactivate SMS notifications from Tribapay?
Tribapay doesn’t send SMS notifications as of now. We may do that in the future. Who knows?
Tribapay is a Digital Wallet with completely unique features. Our goal is to create financial opportunities & innovations for the 1 billion+ people in Africa.
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